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Privacy Policy

Privacy Policy: CRISTIANA CLEANING LIMITED

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Last Updated: 30/01/2026

1. Introduction

CRISTIANA CLEANING LIMITED ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your information when you contact us via phone, WhatsApp, or our website form.

2. The Data We Collect

We collect information necessary to provide cleaning quotes and services, including:

  • Contact Details: Name, phone number and home address.

  • Communication Data: Messages sent via WhatsApp, SMS, or our website form.

  • Property Photos: Images of your premises provided by you for quoting purposes.

3. How We Use Your Data

We use your information to:

  • Provide accurate cleaning quotes.

  • Schedule and carry out cleaning services.

  • Communicate with you regarding bookings.

  • Marketing: Only if you have given explicit consent, we may use "Before and After" photos for social media or advertising.

4. Our Policy on Property Photos

We understand the sensitivity of photos taken inside your home.

  • Quoting Photos: Photos sent for quoting purposes are stored securely and are permanently deleted once the job is completed or if you decide not to proceed.

  • Advertisement Photos: We will never use photos of your home for advertising without your written or recorded permission. If permission is granted, we ensure no personal items (like family photos or documents) or house numbers are visible to protect your anonymity.

5. Legal Basis for Processing

Under UK GDPR, we rely on:

  1. Contract: We need your data to fulfill our cleaning agreement.

  2. Consent: For using your photos in advertisements.

  3. Legitimate Interests: For responding to your initial inquiries.

6. Data Retention

We only keep your data for as long as necessary.

  • Enquiries: If you don't book, we delete your data after 3 months.

  • Clients: We keep basic contact info for tax/accounting purposes for 7 years as required by UK law.

7. Your Rights

You have the right to ask for a copy of your data, ask us to delete it, or withdraw your consent for us to use your photos at any time. To exercise these rights, please contact us at +44 7346 003 338

8. Contact Us

If you have questions, you can reach us at:

  • Phone/WhatsApp: +44 7346 003 338

  • Or by FORM on the CONTACT US page 

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